Enable success with Hightouch

Prevent churn with better data

Hightouch is a data platform that helps you sync your customer data from your data warehouse to your CRM, marketing, and support tools

Build a 360° customer view in your existing tools

  • Customer Success shouldn’t have to open 10+ tabs to understand the customer journey. Bring the data that matters to the places your team already lives, whether that’s a CRM like Salesforce or Gainsight, a feed in Slack, internal dashboard built in Retool, or even an Airtable.
  • Leverage ongoing work by your data team. Bring any data from BI tools like Looker into your CRM without knowledge of coding or SQL.
  • No need to train everyone on SQL, Looker, and spreadsheets. Sync the data that matters into Salesforce without engineers.

Put your data to work to identify “at risk” customers

  • Health scores are unique to your business. Out-of-the-box solutions lack the full picture. Your data warehouse has all of your customer data and touchpoints.
  • Don’t just push around opaque health scores. Show your CSMs granular information that’s actionable
  • Identifying at risk customers isn’t a one-time project-- it’s an ongoing process. Iterate on top of all the customer data in your warehouse without waiting on engineers.

We have really granular data about our customers in the warehouse, but it generally gathers dust there. Hightouch makes this data more valuable and actionable by allowing us to make it available across our business systems. All without relying on product and eng.

Jake LevingerOps @ Retool

Use customer data to be proactive, not reactive.

  • Every Customer Success team wants to be proactive, but no engineer wants to spend time building CS alerts. With Hightouch, you control your destiny and can
  • Alert your customer success team in Slack when something’s wrong so that they can reach out before the customer does
  • Surface changes in customer usage patterns to CSMs across Salesforce, Customer Success Platforms, and Slack

Build reports with data that you can trust

  • Salesforce reports are only as good as the underlying data. Deliver fresh, complete data to reps and ops in Salesforce via Hightouch.
  • Don’t be limited to Salesforce. Sync any metrics from your data warehouse or CRM into Google Sheets and Airtable.

Stop worrying about integration problems

  • iPaaS platforms (Zapier, Tray.io, Workato, etc.) were not built for data pipelines. Save time and headaches with a purpose-built tool.
  • Tell Hightouch what you want your data to look like, and stop worrying about the “how”. Rate limits, bulk APIs, changefeeds -- we’ve got it. Snync millions of records per day without batting an eye.
  • Your warehouse isn’t everything, but it’s all just data. Hightouch’svpropetiary query engine lets you run SQL directly on top of BI, Google Sheets, Airtable, and Salesforce including JOINs.
Enable customer success with Hightouch

Prevent churn with better data

Own your data. Avoid lengthy security reviews.

Leverage all the work of your data analysts/engineers

Identify “at risk” customers and build health score models

Your warehouse is the source of truth for customer data