Hightouch currently supports two regions within Amazon Web Services: N. Virginia (us-east-1) and Ireland (eu-west-1).
Region is defined at the workspace level, and cannot be changed after a workspace has been created.
The workspace region defines where we host the Hightouch data plane, which is the component of our system that directly interacts with your sources and destinations. The data plane consists of networking infrastructure (such as SSH tunnels), temporary ephemeral storage, and compute resources. If you've selected a particular region, at no point will data exit that region for the duration of a Hightouch sync, or while using the Hightouch product, so long as your sources and destinations live within the same region.
During your syncs, your customer data flows through Hightouch's data plane on its way to your destinations. The in-transit phase of a sync is completely scoped to your workspace region. However, Hightouch cannot verify where your data may be stored once it reaches your destination, so you should verify that separately.
Hightouch does not store your data long-term. Instead, we only store what we need in order to perform change data capture (what we call planning), which tells us what data we need to send to your destinations. By default, Hightouch stores this data in an encrypted Amazon S3 bucket. This Hightouch bucket is scoped to your region, ensuring compliance with data residency regulations.
Hightouch customers on the Business Tier are able to set up an external storage bucket, granting more control over their data at-rest. If you use an external storage bucket, keep in mind that Hightouch does not validate that that bucket is hosted in the same region as your Hightouch workspace.
Our team is relentlessly focused on your success. We're ready to jump on a call to help unblock you.
Connection issues with your data warehouse?
Confusing API responses from destination systems?
Unsupported destination objects or modes?
Help with complex SQL queries?
If you see something that's missing from our app, let us know and we'll work with you to build it!
We want to hear your suggestions for new sources, destinations, and other features that would help you activate your data.