Pendo

Perform deeper analysis and better understand user behavior by bringing enriched customer data into Pendo from your data warehouse

Setup

Navigate to Settings > Integrations > Integration Keys and create an Integration Key for Hightouch with "Allow writes" access.

Update visitors and accounts

The Pendo integration allows users to update existing visitors and accounts with metadata (both agent and custom fields).

Matching query results to Pendo profiles

You have to choose how to match records from your model to objects in Pendo. Select a column from your model that corresponds to the ID of your Pendo profile. In the example below, we are mapping our model's id field to Pendo's Visitor ID field

Here is where you can find the ID in Pendo:

If users are not found in Pendo, the row will be automatically skipped.

Mapping query columns to Pendo fields

Pendo has two types of fields:

Agent fields: fields created by the API and the agent integrated on your website or app
Custom fields: fields that are fillable in the UI and through the API

You can choose which specific fields you want to update on your profiles in Pendo. In the example below, we are mapping our model's firstname field to the field firstname that is in Pendo.

Custom fields can be created in Settings > Data Mappings in Pendo (https://app.pendo.io/admin/mappings).

Agent fields cannot be created in the Pendo UI. If you want to write to a new field in Pendo that doesn't currently exist, you can pass in the desired field's name. The option to create that new field will appear, and if pressed, the field will be created during the next sync.

Send events

The Pendo integration also allows users to send events to Pendo with custom properties.

Mapping query columns to Pendo custom fields

Pendo suggests that you always supply both a Visitor ID (required) and Account ID (strongly recommended).

In addition, you can choose to map additional fields to your Pendo event payload in the custom properties.

Need help?

Our team is relentlessly focused on your success. We're ready to jump on a call to help unblock you.

Connection issues with your data warehouse?
Confusing API responses from destination systems?
Unsupported destination objects or modes?
Help with complex SQL queries?

Feature Requests?

If you see something that's missing from our app, let us know and we'll work with you to build it!

We want to hear your suggestions for new sources, destinations, and other features that would help you activate your data.