After selecting Jira from our destinations catalog, you will be required to enter your Jira Domain,
Username, and API Token from your Jira account. Your Jira Domain is the text before .atlassian.net in
the URL, Username is the email you use to login to Jira, and if you do not already
know your API Token, you can create one in your Jira account by navigating to
Account Settings > Security > Create and manage API tokens.
Hightouch supports syncing to the following Jira objects:
Issues
Issue objects in Jira will use a custom field to map the Jira issue to your
row source unique id. To create a custom field:
Nagivate to Settings > Issues > Custom Fields.
Create custom field and create a Text Field (read only) field type.
Ensure all issue fields and custom fields that require syncing are
included in your project's screen. You can add custom field to the desired
screen by navigating to the custom field{">"} Associate to Screens
You can sync columns from your source to Jira's issue fields available to your
selected Project and Issue Type. In order to sync successfully, ensure the Description field is in
Atlassian Document Format and that
source data representing the following fields are of these types:
parent -> id
priority -> name (i.e. Highest, High, Medium, Low, or Lowest)
creator -> accountId
assignee -> accountId
reporter -> accountId
Hightouch does not currently offer syncs for Status fields, this will have
to be done manually in the Jira dashboard.
Need help?
Our team is relentlessly focused on your success. We're ready to jump on a call to help unblock you.
Connection issues with your data warehouse?
Confusing API responses from destination systems?
Unsupported destination objects or modes?
Help with complex SQL queries?
or
Feature Requests?
If you see something that's missing from our app, let us know and we'll work with you to build it!
We want to hear your suggestions for new sources, destinations, and other features that would help you activate your data.
